Business etiquette for today's workplace
Email etiquette: Subjects, salutations, and signatures
Respectfully addressing recipients: Name, gender and pronouns
Email etiquette: BCC, CC, automatic messages and read receipts
Email etiquette: Anticipating the needs of the recipient
Email etiquette: Tone and timing
Quiz
Messaging etiquette: Texting
Messaging etiquette: Instant messaging (IMs) and chat
Quiz
Understanding etiquette for phone calls
Phone etiquette: Leaving a formal voicemail
Phone etiquette: Creating a professional voicemail greeting
Knowing when to call vs. text vs. email
Quiz
Written communication etiquette: Business letter
Written communication etiquette: Contact information
Written communication etiquette: Thanks, celebration and sympathy
Quiz
Etiquette is all about relationships
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Learn effective communication from expert Toni Purvis.
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In this course we will be conducting lots of practical demonstrations and activities to make participants get a feel of body language and its impact on ourselves as well as others around us.
This course lays the foundation of business etiquette, highlighting its importance for career success. You'll learn essential skills to make a positive professional impression and navigate workplace interactions effectively.
Struggling with comma confusion or semicolon woes? Mignon Fogarty demystifies punctuation in this course, covering apostrophes, commas, hyphens, quotation marks, semicolons, and more. Boost your writing clarity and confidence - enroll now!
